




YOU MAY CARE
SHPPING POLICY
We offer free shipping on all orders anywhere in the world.
Standard Shipping: Free Shipping
Expedited Shipping $29.90
order process
We want to make sure you receive your item as quickly as possible.
Orders will be processed within 1-3 business days of ordering and shipped the day after the processing date.
Transportation time
Free shipping, estimated lead time: 9-15 days.
Expedited shipping, estimated lead time: 7 days
delivery confirmation
As soon as your purchase ships, we'll email you a Shipping Confirmation so you can track the status of your shipment.
track
As the consignee, you are solely responsible for tracking your order and submitting the necessary requirements to customs or the courier, otherwise, if the order is marked as returned to sender or not delivered due to consignee being unable to follow up or unsuccessful delivery The courier submits the necessary request or notice, we cannot process any refunds or replacements for free, and you may need to place a new order.
deliver
Your local customs office may require additional documentation and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you via your local post office or local courier. Depending on your region, most orders will be delivered by your local postal service, so packages will arrive with your regular mail. If you are not home when the delivery is made, the postal service may leave a notification card with instructions on how and where to pick it up.
What if I haven't received my order after 30 days?
Please notify us by email so we can help you further check the status of your package. Usually, we will offer you to resend the replacement part at no additional charge. However, if you do not wish to wait any longer for a replacement, we will have to wait 60 days before we can issue you an immediate refund.
RETURN POLICY
return process
We want you to be completely satisfied with your Mslen purchase. If you encounter any manufacturing quality issues and wish to return your item, please contact us at mslenchic@outlook.com within 24 hours of receiving your package with your order number, reason and photo proof. Our customer service team will review the return request and if the return is approved, further instructions will be sent. Please allow 1-2 days for your order to process. If your order was placed after 4pm EST, processing will begin the next day.
Returned items must be in their original packaging and in unused condition. Upon receipt of returned merchandise, Mslen reserves the right to refuse a refund if the merchandise is worn, damaged, washed or altered in any way. We do not accept refunds for any custom pieces or lost return packages. Please note that due to circumstances and policies caused by the pandemic (COVID-19), there may be general or regional delays in shipping, and we regret to deny any refund requests based on this reason.